We are committed to offering a range of respectful and loving products to help you cherish the beautiful memories with your beloved pet forever. Our product line includes:

Pet Urns: Designed to hold the ashes of your cherished companion, available in a variety of materials and designs.

Memorial Jewelry: Such as necklaces and bracelets that can encase a small amount of ashes or fur, allowing you to feel their presence always beside you.

Memorial Stones & Plaques: Perfect for placing in special spots in your garden or home, serving as a tribute to their enduring memory.

Keepsake Frames & Boxes: Ideal for treasuring their photos, collars, paw prints, or other meaningful mementos.

For non-custom products, if you need to modify or cancel your order, please contact us immediately via email at pawspalshelp@gmail.com within 2 hours of placing your order.

For personalized custom products, as they are crafted specifically for you, we cannot modify or cancel orders once the production process has begun. Therefore, please reach out to us within 2 hours of placing your order for any changes you may need. We kindly ask that you double-check all customization details (such as names, dates, etc.) before finalizing your order.

• We ship from warehouses in the United States, Europe and Australia.

Creation Time: Non-custom products typically ship within 1-3 business days. Personalized custom products require 7-10 business days for production.

Shipping Time: Once shipped, standard shipping typically takes 10-20 business days depending on your location.

We understand well the frustration of waiting, and we will do our utmost to get this memorial into your hands.

Our top priority is ensuring your satisfaction with our products.

• For personalized custom products: Since each piece is a unique creation, we cannot accept returns or exchanges unless the product has quality defects or there is a manufacturing error on our part (such as incorrect engraving of a name).

• For non-custom products: If you are unsatisfied with a non-custom product you received, you may contact us to request a return within 14 days of receipt. The product must be in its original, unused condition.

• If a product is damaged during shipping or has a defect caused by us: Please contact us immediately within 48 hours of receiving your package, along with photos. We promise to resolve the issue promptly by recreating the product and sending it to you free of charge. Our packaging ensures you won’t bear any losses due to our mistakes.

Please send an email to pawspalshelp@gmail.com, and include your order number, a description of your issue, and relevant photos (if applicable) in the email. Our team will guide you through every subsequent step with empathy.

To keep your items in the best condition, we recommend the following:

• Memorial Necklaces: Gently wipe with alcohol-based wipes. Avoid contact with chemicals, perfume, or wearing the necklace while showering.
• Fabric Urns/Keepsake Boxes: Simply dust them off with a dry, soft cloth. Avoid placing them in direct sunlight or excessively dry environments.
• Memorial Stones: Can be gently wiped with clean water and a soft cloth.

Yes, personalization is at the core of our service. Most of our products can be personalized with your beloved pet’s name, important dates, or a special message. Please enter your customization details on the product page. We will take great care with every detail to ensure it perfectly holds your emotions.

Whether you have questions, or simply want to talk about your beloved pet, please don’t hesitate to reach out. We’re here and stand ready to listen and offer help whenever you need it.

Email: pawspalshelp@gmail.com

We promise to respond to your email within 24-48 hours.

At PAWS & PALS, we’re with you every step of the way.